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REFUND & RETURN POLICY

We want you to be completely satisfied with your purchase. If you’re not entirely happy, we offer hassle free returns and refunds under the following conditions:

ELIGIBILITY FOR REFUNDS

You may request a refund if:

The item is defective, damaged, or not working properly

You received the wrong item

The product doesn’t match the description or images

There’s a size or fit issue (for applicable products)

The item arrived late or never arrived

RETURN TIMEFRAME

Requests must be made within 1-10 days of receiving your order (vendors may set their own specific timeframe)

Items must be returned in original condition: unused, unworn, with original packaging and tags attached

HOW TO REQUEST A REFUND

Contact the vendor directly through your order page

Select the reason for your return request

Provide photos if the item is damaged or defective

Wait for vendor approval (typically 2-3 business days)

Once approved, ship the item back using a trackable shipping method

RETURN SHIPPING COSTS

Defective, damaged, or wrong items: Vendor covers return shipping costs

Change of mind or size/fit issues: Customer is responsible for return shipping costs

Original shipping costs are non refundable unless the error was the vendor’s fault

REFUND PROCESSING

Refunds are processed within 7-30 business days after we receive and inspect your return

You’ll receive an email confirmation once your refund is approved

Refunds are issued to your original payment method

Please allow additional time for your bank to process the refund

NON-REFUNDABLE ITEMS

The following items cannot be returned or refunded unless defective:

Digital downloads or software (if already downloaded)

Personalized or custom-made items

Perishable goods (food, flowers, plants)

Intimate or sanitary goods (unless unopened and in original packaging)

Sale or clearance items (unless defective)

EXCHANGES

We offer free exchanges for defective or wrong items. For size/color exchanges on non defective items, return shipping costs apply.

PARTIAL REFUNDS

In certain cases, partial refunds may be granted for:

Items with obvious signs of use

Items returned damaged or missing original packaging

Items not in resalable condition

QUESTIONS?

If you have any questions about returns or refunds, contact the vendor directly through your order page or reach out to our customer support team.

Note: Individual vendors may have slightly different policies. Always check the specific vendor’s policy on their store page or product listing.